๐Ÿ†• Custom Email Setup
The purpose of this documentation is to guide you through the new beta to setup your own custom email to send your community messages.
This is only available to users who own a CUSTOM DOMAIN. For example, afterthought-system.com is a domain.

Getting Started

  1. 1.
    Log into your community admin panel
  2. 2.
    Select the "chain link" icon, then the "Custom Email" button

Setting it up

To get your community set up with your own custom email address:
  1. 1.
    First, enter the email address you want to send from (e.g., [email protected])
  2. 2.
    Second, enter the from name; the name you want the email to appear sent from (e.g., Your Community Name)
  3. 3.
    Third, enter the reply-to email address you want any replies to be directed to. This can be the same as your from email or it can be to an administrator in charge of your community's CAD/MDT. (e.g., [email protected])

Finishing up setup

Once you have entered the proper information and clicked the Create Custom Email Record button, you will be sent an email asking you to verify your email. The email will look like the following.
The email will come from our email service provider (ESP), Postmark. The email address it is sent from is [email protected]
If you have any trouble setting this up, reach out to our customer experience team at [email protected].

Taking it a step further

You can take this a step further and ensure all emails sent from your custom email via Terminal are making it to your community's inbox by verifying your domain by adding a TXT record and CNAME record.
To get the TXT and CNAME records, please contact our customer experience team at [email protected].

Removing your domain after setup

At this time, you cannot remove your domain after you have set it up. Currently, the only way to remove your domain after setup is to reach out to our customer experience team here.

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