User Security & Privacy
Security and privacy of users on Terminal have been the most important since day one. We have over 10,000 users who have trusted us to keep their personal information and community information safe. As such, this is not a role we take lightly and will always work to keep your personal information and associated data safe from any sort of attack.

How can you protect your Terminal account?

  • Opt into two-factor authentication which will require a code sent to a mobile phone via text when logging in to an unrecognizable device.
  • Utilize a strong password for your account. At Terminal, we have a minimum password policy that requires you to input a password with a minimum length of 8 characters, including a number and capital letter. Learn more about picking a secure password from the Cybersecurity & Infrastructure Security Agency here.
  • If you believe that your account has been compromised we recommend you take the following steps:
  • Never give out your password or two-factor authentication code. The Afterthought System Team will never ask for this information. In the event that we ask for any personally identifiable information, an email will be sent from an email address.

How we protect your Terminal account data

  • No payment information is stored within our core website, but instead within our payment processor, Stripe. Learn more about their privacy policy and security measures they have in place.
  • When joining a community, we ask you to enter a Community Alias that your community can identify you as. Your email address and personal information (e.g., legal name) are never shared with any communities you are affiliated with.
  • We have numerous privacy rules in place preventing unauthorized from accessing any data from our system. Along with that, we require authentication with any external APIs.

How you can protect your community

  • Share this documentation guide with members of your community
  • Ask your community owner and administrators to enable two-factor authentication on their Terminal account to prevent any unauthorized access.
  • If you are beta testing any of our APIs, you can always reset the needed keys, such as the server secret key within your community admin panel.

How we protect your community

  • We have an automated banning system in place that automatically bans unauthorized users that are attempting to access your community's admin panel. If you believe you were falsely banned, please reach out to our team.
  • Our team also receives automated alerts when there is an unauthorized user attempting to access your community's admin panel and will take appropriate action.

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